March 17, 2024 |American Rescue Plan Act, City of Lynn, City Services, News, Resources

City of Lynn Launches New Service Request, Resident Reporting, and Relationship Management Software

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The City of Lynn has partnered with CivicPlus^®, a leading government technology company, to release a new tool to empower residents to report quality-of-life issues and request government services. The application called SeeClickFix is available for all residents to download on any iOS or Android device. You can access the system from a desktop computer via the City of Lynn website at LynnMA.gov.

SeeClickFix was the subject of an eighth grade Civics Project at Thurgood Marshall Middle School in 2022, which was presented to the Mayor and City Council in hopes that it would be adopted by the City. SeeClickFix is an American Rescue Plan Act (ARPA) funded initiative.

The SeeClickFix app allows Lynn residents who identify community repair or service request needs to submit photos, location information, and request details directly to administrative staff members. In addition, the platform provides City officials in the Public Works Department, Inspectional Services Department, Parking Department, and the Mayor’s Office with a centralized system to manage issues from creation to resolution—engaging residents throughout the process.

“SeeClickFix is a community-driven tool that will expedite issue reporting and increase communication between residents and the City,” said Mayor Nicholson. “This new reporting system will provide a more efficient experience for our community that encourages increased engagement and transparency, as well as improves our services,” said Mayor Nicholson.

The software also enables duplicate detection so that if a resident begins to submit a request already in the system, it will promptly notify them and enable them to follow the existing request. This reduces duplicate requests and increases the City’s services.

“Getting SeeClickFix to help out in Lynn could make our community cleaner in areas like the parks, sidewalks, and beaches by giving the people the ability to report trash, litter, and other non-emergency problems,” said Councilor Field.

The technology allows community members to report problems to their government leaders and view, comment on, and follow issues submitted by their neighbors. Residents can even create their own “watch areas” to receive notifications about all the reports in their community, enabling them to follow the progress of all service requests—not just the ones they submit. 

“We are pleased to partner with Lynn on a technology solution that empowers their residents to initiate and support community improvements and enable staff members to easily and transparently respond to such requests,” said Jennifer Elliott, CivicPlus Director of Product Marketing.

About CivicPlus

CivicPlus^® is a technology company focused on building trust in government by fostering consistently positive digital experiences for residents and staff. With over 12,000 global customers, CivicPlus solutions are used daily by over 100,000 administrative staff members and over 340 million people in the U.S. and Canada alone. For more information, visit www.civicplus.com.

The above press release was submitted to us by Mayor Nicholson’s office.