Customer Assistance Event For Winter Energy Bills

From National Grid: National Grid remains committed to delivering energy savings for its customers statewide. During the lead-up to the winter heating season, the company is encouraging customers to act now to get help with winter bills by attending one of the many Customer Assistance events that will take place across Massachusetts during October.

At these events, National Grid’s team of Advocates can help customers gain access to bill management options and energy-saving tips that can help manage energy costs throughout the year, as well as the process to apply for support through Home Energy Assistance Programs (HEAP).

“As we head into the winter heating season, we’re encouraging customers to act now and take advantage of the programs and resources available to help manage their energy bills,” said Bill Malee, Chief Customer Officer at National Grid. “Our statewide customer events provide the opportunity to speak one-on-one with a trained Advocate who can answer billing questions, explain programs like the Bundle, and check into eligibility for discount programs.” 

Help with Managing Energy Bills

National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. With colder weather on the horizon, now is an ideal time to explore programs that help manage energy costs, including:

• Payment assistance;
  •    Budget Plan;
  •    The Tiered Discount Rate Program; and
  •    The Arrears Management Program.

Income-eligible Massachusetts customers can apply for HEAP support as of October 1, 2026. National Grid gas and electric customers in Massachusetts can learn more about program eligibility and how to apply for each program at the links below:

• Massachusetts Gas Customers  
  • Learn More
  • Program Eligibility

• Massachusetts Electric Customers  
  • Learn More
  • Program Eligibility

Payment Assistance Bundle Helps Manage Energy Bills

National Grid ‘s Payment Assistance Bundle, which was launched in mid-2025 to address customer billing concerns, combines three helpful payment solutions which make it easier to manage energy costs and pay down past-due amounts over a 12-month period. The programs included within the Bundle include:

• Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.

Residential customers interested in enrolling in the Payment Assistance Bundle or other Bill Assistance programs can enroll via their ‘My Account’ login or visit ngrid.com/hereforyou to learn more about these programs. Customers can also speak with a Customer Service Specialist by calling (800) 233-5325.

October 2026 Customer Assistance Events across Massachusetts

The full list of in-person Customer Assistance events taking place in Massachusetts this October can be found by clicking here.  These events, which are free and open to the public, are part of National Grid’s broader commitment to affordability and reliability.  Customers interested in attending an event are encouraged to visit the Massachusetts Customer Assistance event pageto confirm the date, time, and location for all events.

Customers unable to attend an in-person event can view our August 2026 Bill Assistance Webinar hosted by our Advocates, which provided an overview of key customer-focused programs.

About National Grid

National Grid (NYSE: NGG) delivers electricity and natural gas to more than 20 million people across New York and Massachusetts. We’re committed to meeting our customers’ energy needs and supporting economic growth across the regions we serve — providing safe, reliable energy today and building the resilient networks of the future. National Grid Ventures, our commercial business, develops and operates infrastructure that delivers affordable and reliable energy to consumers. National Grid Partners, our venture capital and corporate innovation arm, invests in and collaborates with technology companies that are accelerating the future of energy and helping new technologies reach critical scale faster.

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